This section describes the policy of our agency when handling personal data. This policy applies to both computerized and manual data processing.
Processing of personal data of visitors and users
Our real estate agency is represented by Catherine Broché and is located at 3 Rue Abbé Cuypers – 1040 Etterbeek – Company number BE0841225570
The personal data that the user communicates at the time of a request via our site, at the time of a telephone interview and/or at the time of any event organized by our care are treated by our agency in order to be able to answer the user.
Personal data will only be passed on to the staff responsible for processing the requests. This data may be communicated to persons outside our agency when necessary for the processing of the user’s request.
If the user refuses to provide certain essential data, our agency may not be able to process the request.
Having accepted the present conditions, we will send you the list of ads corresponding to the criteria you are looking for, you will also benefit from free information services concerning our punctual actions and the services of our agency. This information can be personalized.
No data is automatically collected by the site itself. The only data we process are those that you voluntarily provide to us. Other information that may be collected automatically is only collected by statistical tools such as Google Analytics and only concerns your TCP/IP address, the brand and latest version of your browser, the web pages consulted but remains completely anonymous.
We may store an access code and password via cookie. Other information such as your search criteria or the language you chose to visit the site may also appear in the cookie. (A cookie is a small file sent by our server that is stored on your computer’s hard drive. It keeps track of the site visited and contains a certain amount of information about this visit. Our cookies are primarily used to operate the site – technical session cookies).
We may also have to process data about you from third parties such as the media (immoweb, vlan, logicimmo, …). These are only communicated to us following a request via the forms made available on their respective sites. Provided that you have given your consent, your email address may be used by the agency for the purposes specified above.
The information is for internal use only and will therefore never be sold to other natural or legal persons, whether related to our company or not. But these data will be communicated, at the request of judicial authorities or police services, without the prior authorization of their holder.
We have appropriate security measures in place to protect the loss, misuse or alteration of information received on our site.
All our employees who have access to your data have a strict duty of confidentiality.
The Data will be kept for as long as is necessary to provide the service requested and accepted by the data holder and for the legal periods required by any regulations to which the real estate agent is subject.
You have the right to access and rectify this data at any time, as well as the right to object to it, in order to verify its accuracy and to correct any errors concerning it.
To exercise this right, please contact us:
By mail to the following address:
Expat Housing sprl – 3 Rue Abbé Cuypers – 1040 Etterbeek
You can also contact us by email :firstname.lastname@example.org
Or call us on + 32 2 880 84 90
We are not responsible for the privacy policies of websites that are hyperlinked to ours.
If you believe that our site does not comply with this charter, you can contact our agency by email or by mail at the address mentioned on the site.
Our agency has the duty to regularly update the present charter in order to take into consideration any legal, jurisprudential or technical evolution. Only the latest version will prevail.
Rights of the holder on his personal data (valid on site and/or in agency display) – charter
The owner of the personal data acknowledges that he/she has been faithfully and fully informed of the processing of the said data by the real estate agency. In addition to this right to information, the holder has the following rights:
- Right of access to data by the data subject. That is, the right to obtain from the data controller confirmation as to whether or not the data are being processed and access to said data.
- Right to rectify inaccurate information and have incomplete data completed
- Right to have one’s data erased if the data are no longer necessary for the purposes for which they were collected, if the person withdraws consent (and there is no other basis (legal obligation) for the processing), if the person exercises the right to object to the processing…
- Right to limitation: when the data controller no longer needs the data but it is still necessary. When such a limitation, in principle temporary, is put in place, the data can only be processed, except for conservation, with the consent of the data subject or for specific reasons.
- Right to portability: the data subject has the right to obtain the data he or she has provided in a structured, commonly used and machine-readable format, and has the right to transmit that data to another controller without the original controller being able to object. The data subject may request that his/her data be transmitted directly from one controller to another.
- Right to object: the data subject has a right to object to the processing, which allows him or her to ask the person in charge to stop processing his or her data and, in any case, a right to object to prospecting.
Any request for the exercise of these rights can be addressed to our agency via: email@example.com
The answer will be given, via the same communication channel, as soon as possible and at the latest within one month of receiving the request.
No payment will be required unless the requests are manifestly unfounded or excessive (repetitive nature).
General conditions of use of the site
Acceptance of the general conditions
This site, in French language, is an information site which is addressed as well to the customers of our agency, as to the non-customers, called hereafter “Internet users”. This site is subject to Belgian law. The Internet user acknowledges having read this charter and agrees to respect it.
It is reminded that the secrecy of correspondence is not guaranteed on the Internet network and that it is up to each Internet user to take all appropriate measures to protect his own data and/or software.
Processing the request and/or information
We reserve the right to restrict, suspend or refuse the processing of information in the following cases:
- incomplete or incorrect information
- Communication of obviously erroneous or even fanciful data
The above list is not exhaustive.
The services and goods offered on the site are described in good faith, as accurately and faithfully as possible.
The images presented on the site have no contractual value.
In any case, we cannot be held responsible for damages resulting from the unavailability of the service corresponding to the user’s requests.
Disclaimer – limitation of liability
Our agency cannot be held responsible for the non-execution of the contract which could follow in the event of inaccuracy of the communicated information or of force majeure…
The information on the site is for personal use only and may not be reproduced or communicated in whole or in part. All data (texts, sounds or images) appearing on the pages of this site are the exclusive property of our agency or its partners. Any reproduction, representation or distribution, for purposes other than personal, in whole or in part of the content of this site on any medium or by any process whatsoever is prohibited. Failure to comply with this prohibition constitutes an infringement likely to engage the civil and criminal liability of the infringer.
The personal data communicated to the real estate agent during the execution of his mission by the person to whom the latter will have communicated precise and individualized information on the building object of his agreement, can, at the end of the mission, be communicated to the owner of the property in accordance with article 2.7° of the Royal Decree of 12.01.2007 and will not be kept by the real estate agent beyond his mission. Translated with www.DeepL.com/Translator (free version)
The personal data communicated to the real estate agent during the execution of his mission by the person to whom the latter will have communicated precise and individualized information on the building object of his agreement, can, at the end of the mission, be communicated to the owner of the property in accordance with article 2.7° of the Royal Decree of 12.01.2007. If the holder of the personal data has given his consent, the data transmitted may be used later by the agency to inform him of properties that may interest him. All useful information on the right of access, rectification, deletion, viewing, correction, portability & modification of personal data entrusted can be consulted at the following address: www.expat-housing.be or obtained on simple request in paper format. The use of this clause implies proof of consent
Professional liability: AXA 730.390.160
Certified real estate agent – Belgium – IPI 507.467
Subject to the IPI Code of Ethics: http://www.ipi.be
Inspection body: IPI – Rue du Luxembourg 16b – 1000 Brussels